Customer Success Experts

At AWS and in consulting, my work lived or died on customer outcomes. I led large transformation programs where the only thing that counted was whether the client actually changed, adopted, and got lasting value, usually with senior stakeholders watching closely. That is the heart of customer success: owning the outcome, not just managing the relationship. I can help you lead retention and growth conversations with confidence, handle executive stakeholders without losing your footing, and build the career case that customer success leaders so often struggle to make for themselves. As an ICF-ACC certified coach, I focus on the leadership and influence side of the role, the part that decides whether you stay an account manager or become the person the business cannot operate without.

After working with B2B SaaS companies for two years in a private equity capacity, I recently pivoted into a role in the Customer Success org at a tech company. I can teach you the technical terms needed to nail down your SaaS knowledge, as well as the skillset needed to shine in a Customer Success interview and role. I can also offer some helpful tips on pivoting into the Customer Success org from a non-Customer Success role.

Welcome to my profile! With a rich background in executive coaching and leadership development, I bring a wealth of experience to help you excel in your customer success journey. As a Co-Adjutant and coach at Rutgers University, I have guided students in mastering communication and leadership skills, essential for thriving in customer success roles. My work as an Executive Coach at BetterUp and O'Brien Coaching has allowed me to mentor over 100 individuals, empowering them to achieve their professional goals. Whether you're looking to enhance your leadership capabilities or navigate the complexities of customer success, I'm here to provide tailored support and actionable insights. Let's connect and chart a path to your success!

🚀 Why Work With Me? With a proven track record in customer success and leadership, I bring hands-on experience from my role as Director at Mighty AI, where I helped drive strategic growth, customer engagement, and operational excellence—leading to a successful acquisition by Uber. I specialize in customer retention, team leadership, and scaling success strategies in fast-moving industries. Whether you’re an aspiring CS professional looking to break in or a leader aiming to optimize your approach, I provide real-world insights, actionable strategies, and personalized coaching to help you excel. Let’s transform challenges into opportunities and build a customer success strategy that drives real results!

I led Customer Success in EMEA for Google Search Ads, managing a team of up to 30 people (including Managers). I currently lead CS Globally for the Ring Intercom Product. I've coached individual contributors and managers in this space, leading to promotions, improved performance and succesfully landing roles they aspired to.

Welcome to my profile! With over two decades of experience at Ford Motor Company, including roles as Senior Director of Service Engineering Operations and Global Chief Engineer, I have honed my expertise in customer service management and customer retention. My leadership has been instrumental in modernizing service experiences and driving innovation through data analytics. As the CEO of Uplift Coaching and Consulting, I am passionate about coaching leaders to enhance their capabilities and deliver exceptional customer experiences. Let's work together to elevate your customer success strategies and achieve your goals. Reach out to start your journey towards excellence!

Welcome! With over two decades of experience in customer success and executive leadership, I have a proven track record of driving growth and enhancing customer experiences at top companies like Oracle, Bluecore, and Flowcode. As the Founder of Surko Coaching, I specialize in empowering high-potential leaders to master executive presence, resilience, and strategic decision-making. My coaching approach is rooted in practical strategies and behavioral shifts, helping clients navigate complex organizational changes and achieve sustainable success. Whether you're looking to refine your leadership skills or improve team dynamics, I'm here to guide you every step of the way. Let's connect and elevate your career to new heights!

I have over 20 years of experience working with enterprise, consumer and SMB customers across various geographies and have driven numerous customer success stories and experiences.