Last Updated: March 23, 2026
Leland Inc. (“Leland”, “we”, “us”, “our”) respects your privacy. This privacy notice (“Privacy Notice”) has been adopted on a company-wide basis to guide how we process the information that you provide to us through the Leland website, our user portal accessible through www.joinleland.com, and services accessible through the user portal (collectively, the “Services”). Capitalized terms not otherwise defined herein have the meaning given such terms in our terms of service.
This Privacy Notice does not apply to apps, websites, products, or services provided by companies that we do not own or control or to individuals that we do not employ or manage.
This Privacy Notice does not apply to any personal information you share with your coach or your client outside of the Services. You must use your own discretion when sharing personal information about yourself or anyone else with your coach or client.
Protections provided for processing of personal information do not apply to information that does not relate to an identified or identifiable individual, or to personal information or data that has been anonymized, de-identified, or aggregated in a manner such that an individual is not or is no longer reasonably identifiable (“Anonymized Information”), as determined under applicable law. We may generate, process, use, disclose, transfer, license, and retain Anonymized Information for our own lawful business purposes, including analytics, product development, artificial intelligence and machine learning development (including training, fine-tuning, and improving models), licensing to third parties, and commercialization, in any manner and without attribution or compensation to any person.
We reserve the right to change, modify, add, or remove portions of this Privacy Notice. We will post notice of modifications to this Privacy Notice on this page. You must check this page periodically for changes. Changes will become effective immediately but will not apply retroactively. If you do not agree to the modified Privacy Notice you should immediately discontinue your use of the Services.
Many jurisdictions require that we disclose to you the lawful basis for our processing of your personal information. We do that throughout this Privacy Notice. In general, our lawful basis for processing your personal information is based on your specific consent or your contract with us.
By accessing or using any of the Services or by otherwise interacting with us online, you consent to our processing of your personal information as described in this Privacy Notice. If our processing of your personal information is based on your consent, you may withdraw your consent at any time, and we will cease processing your personal information. However, in some cases, this may result in your inability to receive partial or full access to the Services, and your withdrawal of consent does not limit our ability to process Anonymized Information for use by us in connection with our legitimate business efforts in the future. In addition, your withdrawal of consent does not prevent us from processing personal information if we are required to do so by applicable law or to preserve legal claims. It also doesn’t prevent us from processing personal information that is processed pursuant to a different lawful basis. For example, if you give your consent for us to process your personal information, but we are also required by law to keep your personal information, that separate “lawful basis” will still apply, even if you withdraw your consent.
When you enter into an agreement with us, either by accessing the Services, by executing an agreement in hard copy or by clicking “I Accept” or similar language online, we will process your personal information for the purposes of fulfilling the terms of our contract with you. In that case, our processing of your personal information is based on the contract, so your withdrawal of consent will only be effective after the purposes for processing that personal information have been fulfilled and after we no longer have a legal obligation to keep that personal information.
In all cases, we will comply with applicable law and we will cease processing your personal information after the legal right, obligation, or other lawful basis expires.
You do not need to proactively provide any personal information to view our website, but you will have to provide required personal information to fully use our coach and client matching services. You will not be able to fully utilize the Services if you choose to not provide personal information that is required for the Services.
Information You Give to Us. You may voluntarily give us certain personal information when you register for an account and use the Services.
As a client, personal information that we may process from you includes:
Name
Photos
Contact information (email, phone number, address)
Education information (GMAT, GRE, test scores, GPA, high school(s) and/or college(s) attended, schools applying to)
Payment information
LinkedIn profile
Location
Account username & password
Career information (companies worked for, roles, positions held, awards, other achievements)
Additional information about your career, educational or other life background, goals, and plans
Other User Content (including content processed for recordings or Transcriptions)
As a coach, personal information that we may process from you includes:
Name
Photos
Contact information (email, phone number, address)
Education information (GMAT, GRE, test scores, GPA, high school(s) and/or college(s) attended, schools applying to)
Payment information
Location
LinkedIn profile
Account username & password
Career information (companies worked for, roles, positions held, awards, other achievements)
Video describing your background and services
Additional information about your career, educational, or other life background, goals, and plans
Calendar and availability data for the purposes of scheduling with clients
Other User Content (including content processed for recordings or Transcriptions)
User Content and Communications. We process a broad range of content and communications submitted, uploaded, published, recorded, transmitted, or otherwise make available by users through the Services, including:
Chat messages, direct messages, and other text-based communications between coaches and clients;
Video recordings and audio recordings of coaching sessions (where both parties have opted in to recording features);
Video recordings, audio recordings, and related content from free events, webinars, and live sessions;
Video recordings, audio recordings, and related content from live paid courses and on-demand courses;
Video, sample guides, templates, frameworks, playbooks, and other educational materials contributed to the Leland+ library or similar content repositories;
Coach profile information, biographies, credentials, testimonials, and portfolio content;
Posts, comment, replies, reaction, and other content submitted through community features, forums, discussion boards, or similar social or collaborative features;
Reviews, ratings, and feedback;
Survey responses and support communications; and
Any other content, files, attachments, or materials submitted through the Services.
Recordings and Transcriptions. Where recording or transcription features are enabled, we may process audio/video recordings, transcripts, captions, speaker labels, timestamps, chat/Q&A content, and related metadata from coaching sessions, events, courses, and other interactions.
AI Interaction Data. If you use AI-powered features, we may process prompts, inputs, outputs, edits, and feedback related to those features.
Derived Data. We may generate and process derived information such as summaries, annotations, labels, metadata, embeddings, vector representations, benchmark datasets, evaluation datasets, model parameters, model weights, analytics, and other outputs or artifacts in connection with operating and improving the Services and our AI technologies (“Derived Data”). As between you and Leland, Leland owns all rights, title, and interest in and to Derived Data.
Usage Data. We may process usage patterns, interaction data, engagement metrics, and behavioral data in connection with operating the Services.
Information We Process Automatically. Whenever you access or use the Services, we may automatically process information, some of which may constitute personal information, from your web browser, which may include: the device you use to access or use the Services, your IP address, platform types, preferences you submit and preferences that are generated based on the data you submit, and number of clicks.
Personal Information. We may process your personal information:
to provide you the Services;
for the specific purpose for which that information was processed;
to evaluate your profile as a coach;
to evaluate your profile as a client;
to match you with a coach as a client or to match you with a client as a coach;
to address your customer service or technical support questions;
to alert you of new products or services, features, or enhancements;
to improve our Services;
to generate recordings, transcripts, captions, summaries, recommendations, and other AI-assisted or automated features available through the Services;
to develop, train, refine, fine-tune, test, validate, evaluate, monitor, and improve artificial intelligence, machine learning, large language models, natural language processing systems, and related technologies, features, and tools;
to create and use derived data (such as summaries, annotations, labels, metadata, embeddings, analytics, and benchmark/evaluation datasets) in connection with product improvement, analytics, research, and AI development and commercialization;
to personalize content, recommendations, matching, search, and user experiences;
to support trust and safety, fraud prevention, moderation, troubleshooting, debugging, quality assurance, and policy enforcement;
to license, share, or transfer User Content, Derived Data, and Anonymized Information to third parties (including technology, platform, and model partners) for AI development, analytics, research, and commercialization purposes, as further described below;
as otherwise permitted by law; and/or
for any other purpose with your consent.
We may use artificial intelligence and machine learning technologies to support and improve the Services, including to generate summaries, recommendations, search results, matching suggestions, support tools, moderation and safety tools, and other product features.
These technologies may process User Content (including all categories of content described above, such as chat conversations, recordings, Transcriptions, Leland+ library contributions, community posts, and other User Content), profile and account information, and usage data. We may also use such information to develop, train, refine, fine-tune, test, validate, evaluate, and improve our AI systems and related technologies, and to create Derived Data such as annotations, embeddings, metadata, analytics, model parameters, model weights, and benchmark/evaluation datasets, subject to applicable law. You acknowledge and agree that you will not be entitled to any compensation, royalties, revenue share, or other payment arising from Leland’s (or any third party’s) use of User Content or Derived Data for AI development, training, fine-tuning, evaluation, analytics, or commercialization. For clarity, engagement-based royalties payable to coaches for consumption of Leland+ library content (where applicable under the Leland+ terms) are separate from, and do not create any entitlement to, royalties or compensation for the use of such content for AI training, model development, or related purposes. Certain products or features (such as coach-related AI tools) may be subject to Additional Terms that govern eligibility for revenue sharing or other compensation arrangements specific to those products or features.
Where permitted by applicable law, we may anonymize or de-identify information and use such anonymized or de-identified information for product improvement, analytics, research, AI development, and commercialization without attribution or compensation.
We may use third-party service providers and technology partners to support these activities, subject to contractual and legal restrictions and as otherwise described in this Privacy Notice. Such third parties may use User Content, Derived Data, and Anonymized Information to develop, train, improve, and commercialize their own AI technologies, models, products, and services for their own commercial purposes and for the benefit of their other customers and partners.
We do not use payment card information, bank account information, tax information, government-issued identification information, or identity verification documentation collected through the Services to train or develop our artificial intelligence or machine learning technologies.
We may transfer or disclose your personal information for the purposes described below:
With Coaches and Clients. We transfer your personal information with coaches if you’re a client and with clients if you’re a coach. This enables coaches and clients to work more effectively together and serves to match clients to the right coach.
With Your Consent. We may transfer your personal information when we have your consent. You can revoke your consent at any time by providing notice to us at [email protected].
Service Providers. We may employ other companies and people to perform tasks on our behalf and we may need to transfer your personal information with them to provide Services to you. Unless we tell you differently, they do not have any right to use your personal information beyond what is necessary to assist us.
Protection of Leland’s Business. We may also disclose your personal information at the request of law enforcement or government agencies or in response to subpoenas, court orders, or other legal process to establish, protect, or exercise our legal or other rights or to defend against a legal claim or as otherwise required or allowed by law. We may disclose your personal information in order to protect the rights, property, or safety of a user or any other person. We may disclose your personal information to investigate or prevent a violation by you of any contractual or other relationship with us or your illegal or harmful activity.
Business Transfers. In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your personal information may be among the assets transferred. Any acquirer of our assets may continue to process your personal information as set forth in this Privacy Notice.
Third-Party Services that are embedded in Leland products. Leland uses Whereby to power our video platform (including to provide Transcriptions), Stripe to power our payment processing, Google & Outlook to power our calendar syncing, Chorus.ai to support our sales operations. Information, videos, recordings, or other personal information may be processed through these third-party services in order to provide coaches and clients a quality experience on the Services.
Service Providers and Technology Vendors. We may employ other companies and people to perform tasks on our behalf and to support our Services (including hosting, video and transcription services, analytics, customer support, payment processing, calendar integrations, security, and artificial intelligence or machine learning tools). We may disclose personal information to these providers as needed for them to perform services for us, subject to contractual and legal restrictions.
Technology and Model Partners; Data Licensing. We may disclose, share, transfer, or license certain categories of personal information, User Content, Derived Data, and anonymized or de-identified information to third parties (including technology, platform, or model partners) for purposes consistent with this Privacy Notice, our Terms of Service, any applicable Additional Terms, and applicable law, including to support product development, AI development, model training, fine-tuning evaluation, analytics, research, and commercialization. Such third parties may use such information to develop, train, improve, evaluate, and commercialize their own AI technologies, models, products, and services for their own commercial purposes and for the benefit of their customers and partners, and Leland may receive compensation or other consideration from such third parties for such use. You acknowledge and agree that you will not be entitled to any compensation, royalties, or other payment arising from any such third-party use. Where required by applicable law, we will provide additional notice and/or obtain consent.
We use cookies to operate and administer the Services, process usage data on the Services, and improve your experience on it. A "cookie" is a piece of information sent to your browser by a website you visit. Cookies can be stored on your computer for different periods of time. Some cookies expire after a certain amount of time, or upon logging out (session cookies), others survive after your browser is closed until a defined expiration date set in the cookie (as determined by the third party placing it), and help recognize your computer when you open your browser and browse the Internet again (persistent cookies).
We use Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to help us analyze how users use the Services and enhance your experience when you use the Services. For more information on how Google uses this data, go to www.google.com/policies/privacy/partners/.
We and our third-party service providers may use cookies or other tracking technologies to process information about your browsing activities over time and across different websites following your use of the Services and use that information to send targeted advertisements.
Please refer to your web browser’s documentation for information on how to receive a notification when you are receiving a new cookie and how to turn cookies off.
Please note that if you limit the ability of websites to set cookies, you may be unable to access certain parts of the Services and you may not be able to benefit from the full functionality of the Services.
Advertising networks may process personal information through the use of cookies. Most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit the Network Advertising Initiative’s online resources at http://www.networkadvertising.org and follow the opt-out instructions there.
You have the right at any time to prevent us from contacting you for marketing purposes. You can opt-out of promotional communications by following the unsubscribe instructions provided in each promotional email that we send to you. We may continue to send you administrative emails; for example, periodic updates to our Privacy Notice, even if you indicate that you no longer wish to receive promotional email from us. Please note that if you do opt-out of receiving marketing-related emails from us, we may still send you messages for administrative or other purposes directly relating to your use of the Services, and you cannot opt-out from receiving those messages while continuing to use the Services.
You can correct, update, or remove certain personal information by updating your account information. You can delete your account through your account preferences (if available) or by contacting us.
We retain personal information for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Privacy Notice, comply with legal obligations, resolve disputes, enforce agreements, and maintain security, safety, fraud prevention, and business operations.
Even if you delete your account or request deletion of certain information, we may retain and use, to the extent permitted by applicable law: (i) anonymized or de-identified information; (ii) aggregated information; (iii) Derived Data (such as summaries, annotations, labels, metadata, embeddings, analytics, model parameters, model weights,, and benchmark/evaluation datasets); (iv) backups and archival copies for a commercially reasonable period; and (v) model artifacts, parameters, or weights resulting from artificial intelligence or machine learning development and improvement. We are not obligated to retrain models or reverse prior training based on deletion requests except to the extent required by applicable law. You acknowledge that Derived Data and model artifacts created prior to any deletion request may continue to be used by Leland and its third-party partners for AI development, analytics, and commercialization purposes without attribution or compensation.
We may post links to third-party websites or services in the Services. We are not responsible or liable for any content, advertising, products, or other materials on or available from third-party websites or for any privacy or other practices of the third parties operating those websites.
Under applicable data privacy, protection, and other laws, you have certain rights related to your access and control of your personal information. Such rights may include the following:
The right to access, correct, update, or request deletion of your personal information.
The right to object to processing or restrict the processing of your personal information. Please note that if you exercise this right, it may limit or eliminate our ability to provide you the Services.
The right to request portability of your personal information.
The right to not be subject to a decision based solely on automated processing, including profiling, known as Automatic Decision Making.
The right to submit a complaint to any applicable regulatory authority about our processing activities.
The right to opt-out of us sharing (as defined in the CPRA) your personal information, including for direct marketing purposes, subject to certain legal exceptions.
The right to limit use, disclosure, and restrict sensitive personal information (as defined in the CPRA).
We may use additional processes to verify your identity before we reveal or delete any of your personal information, including two-factor or two-step authentication measures to ensure we can identify you.
This list may not include all of your rights under applicable laws. If you believe you have additional rights, please contact us using the methods in this Privacy Notice.
Further, although we currently do not process personal information without consent, if we at any time in the future process personal information without your express consent, you may opt-out or withdraw consent at any time.
Please note that exercising any of the above rights may limit or eliminate our ability to provide you the Services. If so, we may terminate the Services due to such requests.
We will try to comply with your request(s) as soon as reasonably practicable. Upon receipt of your written request, we will provide you with a copy of your information, although in certain limited circumstances we may not be able to make all relevant information available to you, such as where that information also pertains to another user. In such circumstances we will provide reasons for the denial to you upon request.
To exercise any of these rights, or if you have any questions about our processing of your personal information, please contact us at [email protected] or at (385) 707-0730.
The Regulation (EU) 2016/679 (General Data Protection Regulation) made effective in Europe on May 25, 2018 (“GDPR”) requires that we clearly describe to data subjects the data we process and how we process that data. This Privacy Policy does that and if you have any questions for us regarding our data processing, please contact us at [email protected].
We are based in the United States. By accessing or using the Services or otherwise providing information to us, you understand that your information will be subject to processing, transfer, and storage in and to the United States. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country.
Due to the nature of our Services, we typically act as a “Processor” as defined under the GDPR. If you believe that this role should be defined differently, please contact us at [email protected].
Pursuant to the GDPR, residents of Europe have the right to obtain our confirmation of whether we maintain personal information relating to them in the United States. If you are a resident of Europe, upon request from you, we will provide you with access to the personal information that we hold about you. Please contact us if you have any questions.
Further, if you are a resident of the United Kingdom (“UK”), to the extent the GDPR as incorporated into UK law pursuant to s.3 of the European Union (Withdrawal Act) 2018 (as amended, the “UK GDPR”), is different than the GDPR, we will follow all supplemental requirements under the UK GDPR and you have all rights as a UK citizen under the UK GDPR.
AI Training and Processing. For users located in the European Union or United Kingdom our use of personal information and User Content for AI training, development, and improvement is based on our legitimate interest in developing and improving our Services and AI technologies, except where such interests are overridden by your fundamental rights and freedoms. Where required by applicable law, we will obtain your consent prior to using your personal information or User Content for AI training purposes. You may have the right to object to certain processing activities, including processing for AI training, by contacting us at [email protected]. Please note that exercising such rights may limit our ability to provide certain features or Services to you. To the extent required by applicable law, additional information about our AI technologies, including information about the logic involved, the significance, and the envisaged consequences of such processing, is available upon request.
California adopted the California Consumer Privacy Act (“CCPA”), which took effect at the beginning of 2020 and the California Privacy Rights Act (“CPRA”), which fully took effect January 1, 2022. We comply with the requirements of the CCPA and CPRA to the extent they apply to us.
If you are a California resident, you may request to exercise your rights for any personal information we have processed in the 12 months prior to your request. Such request covers any categories, sources, purposes, and, if applicable, third parties to whom we share the personal information. Further, you can exercise any of your rights free of discrimination, for example, we cannot increase the price of the Services or decrease the quality of the Services because you exercise your rights.
Due to the nature of our Services, we typically act as a “service provider” as defined under the CCPA and CPRA. If you believe that this role should be defined differently, please contact us at [email protected] or at our toll-free number: (385) 707-0730.
For more information, please direct your questions to us at [email protected] or you can call our toll-free number at (385) 707-0730.
Shine the Light. If you are a California resident who provides personal information in obtaining products or services for personal, family or household use, California Civil Code Section 1798.83 ("Shine the Light Law") permits you to request in writing and obtain from us, once per calendar year, data about the personal information we shared, if any, with other third parties for their own direct marketing purposes. To make such a request, please contact us at [email protected] and write "Request for California Privacy Data" for the subject of your message. We will send you a reply e-mail within 30 days containing the requested data once we confirm your request. Not all of the shared personal information is covered by the Shine the Light Law requirements and therefore only personal information which is covered will be included in our response.
Consumer Rights Notice. Under California Civil Code Section 1789.3, Leland is required to provide California residents with the following specific consumer rights information:
This website is owned and operated by Leland Inc.
Unless otherwise expressly stated, this website is provided without charge.
To file a complaint regarding this website or to receive further information regarding use of this website, please contact us via email at [email protected] or send us a letter at the mailing address listed below. You also may contact the Complaint Assistance Unit of the Division of Consumer Services of California’s Department of Consumer Affairs in writing at 400 R Street, Suite 1080, Sacramento, California 95814 or by telephone at (916) 445-1254 or (800) 952-5210.
We strive to comply with all data protection and privacy laws in applicable jurisdictions, to the extent such laws apply to us and our Services. We strive to be transparent about our data processing activities and have disclosed our practices throughout this Privacy Policy. If you have any questions about your rights under any applicable data protection and privacy laws, please contact us at [email protected] or you can call our toll-free number at (385) 707-0730.
We take reasonable steps to maintain the security of your personal information; however, no data transmission over the Internet can be guaranteed to be completely secure. Accordingly, we cannot ensure or warrant the security of any information that you transmit or provide to us, so you do so at your own risk.
Do Not Track. The Services currently do not respond to "Do Not Track" (“DNT”) signals and operates as described in this Privacy Notice whether or not a DNT signal is received. If we do respond to DNT signals in the future, we will update this Privacy Notice to describe how we do so.
We do not knowingly process information from children under the age of 13 (“Child” or “Children”), nor do we solicit personal information from Children. If you are a Child, please do not send any personal information about yourself to us. If you are the parent or legal guardian of a Child, we urge you to instruct your Child to never give out their real names, address, phone numbers, or any other personal information on the Internet without your permission.
If we learn that we have processed personal information from a Child, we will delete that information as soon as possible. Please email us at [email protected] if you believe we have processed personal information from a Child.
If you have any questions or would like further clarification about the Services, any of our products or services, or this Privacy Notice, please e-mail us at [email protected].