Mark G.

Mark G.

5.0

Customer Success Playbook: Optimize Engagement, Reduce Churn & Scale

Georgia Institute of Technology Logo

Studied at Georgia Institute of Technology

Washington State University Logo

Works at Washington State University

Available tomorrow at 5:00 PM UTC

Questions? Start chatting with this coach before you get started.

Mark’s Customer Success Qualifications

Coaches professionally

Experience level: Director

10+ people coached for Customer Success

Mark has helped clients get into these companies:

🚀 Why Work With Me? With a proven track record in customer success and leadership, I bring hands-on experience from my role as Director at Mighty AI, where I helped drive strategic growth, customer engagement, and operational excellence—leading to a successful acquisition by Uber. I specialize in customer retention, team leadership, and scaling success strategies in fast-moving industries. Whether you’re an aspiring CS professional looking to break in or a leader aiming to optimize your approach, I provide real-world insights, actionable strategies, and personalized coaching to help you excel. Let’s transform challenges into opportunities and build a customer success strategy that drives real results!

Mark also coaches for Technical Program Management and Career Development. View all.

About Mark

With over 13 years of leadership experience in top tech companies, I specialize in Technical Program Management, AI/ML, privacy strategy, and leadership coaching. As a seasoned TPM leader and strategic innovator, I’ve successfully led high-impact programs at Apple, Uber ATG, and Aurora Innovation, transforming operations, driving cross-functional collaboration, and delivering mission-critical projects in AI/ML, cloud computing, and autonomous technology.

Why do I coach?

✔ ICF Certified & backed by real-world tech leadership experience ✔ Proven success guiding senior leaders in top companies ✔ Experience leading high-impact programs in AI/ML, privacy, and cloud computing ✔ PMP, AWS, and advanced degrees in Psychology & Computer Information Systems 🌟 Results-Driven Coaching with a Personalized Approach 🌟 I work with senior professionals, technical leaders, and career pivoters looking to break into or advance within Big Tech, AI/ML, privacy, and product/TPM leadership roles. My holistic coaching combines strategic career planning, leadership development, and technical insights to drive tangible career outcomes. 📩 Let’s unlock your next career move! Book an intro call today.

Work Experience

Washington State University Logo

Member, Board of Advisors

Washington State University

October 2024 - Present

Apple Logo

Senior Product Manager AI/ML

Apple

August 2021 - Present

In my role at Apple, I championed the development and implementation of process improvement protocols, established key performance indicators, and fostered collaboration with cross-functional teams to ensure alignment with business objectives. I strategically orchestrated a triage process resulting in a 30% reduction in conflict resolution instances and managed large features for key Privacy initiatives that appeared in WWDC 2024.

Self Employed Logo

Leadership Coach

Self Employed

June 2020 - Present

In my role as a Leadership Coach, I have coached over 550 hours and I excel in providing tailored guidance and support to executive leaders. I conduct thorough organizational assessments to identify key areas for improvement and devise strategic solutions that foster a culture of equity, diversity, inclusion, belonging, and engagement. By designing and implementing personalized development plans for executives, I focus on their unique strengths and challenges to maximize their leadership potential.

Aurora Innovation Logo

AIML Product Manager

Aurora Innovation

January 2021 - August 2021

In my role as a Staff Program Manager at Aurora Innovation in Seattle, I led the newly formed PMO team in managing a diverse portfolio of projects. I led an initiative that pioneered the identification of construction objects for newly developed self driving trucks.

Uber Logo

Staff Program Management Leader

Uber

June 2019 - January 2021

As the lead TPM at Uber ATG Seattle, I oversaw all Machine Teaching data delivery efforts, managed a diverse team of 12 reports, and led a Community team that trained and communicated with over 2000 users globally.

Mighty AI Logo

Director - Customer Success

Mighty AI

February 2017 - June 2019

As a Senior Customer Success Director at Mighty AI, I led growth initiatives through business development, client expansion, and project management. I improved pre-sales lifecycle, resulting in a $6.5M contribution in bookings and doubled team capacity for projects per person.

Mark was also given offers to work at

  • Google Logo

    Google

  • AWS Logo

    AWS

  • Meta (Facebook) Logo

    Meta (Facebook)

  • Microsoft Logo

    Microsoft

  • Anthropic Logo

    Anthropic

  • Shelf Engine Logo

    Shelf Engine

  • Coinbase Logo

    Coinbase

Education

Georgia Institute of Technology Logo

Georgia Institute of Technology

Master's Degree, Computer Science

2025 - 2027

Purdue University Logo

Purdue University

Master of Science - MS, Industrial and Organizational Psychology

2022 - 2023

Admissions Committee Experience

GPA 3.93

Boston University Logo

Boston University

Master of Science

2014 - 2016

GPA: 3.8

Washington State University Logo

Washington State University

Bachelor's Degree, Accounting

2008 - 2011

Admissions Committee Experience

10 Reviews

Overall Rating

5.0


Mark has helped clients get into these companies:

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Mark G.

Mark G.

5.0

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