Stephen M.
5.0
Fulfillment focused career development coach
Studied at University of Oregon
Works at Udemy
Hiring Manager
Available December 2 at 10:30 PM UTC
Questions? Start chatting with this coach before you get started.
Stephen’s Career Development Qualifications
Experience level: Manager
10+ people coached for Career Development
Stephen has helped clients get into these companies:
I have spent the last 10+ years building my own career and helping my peers and direct reports along the way. In my role as a leader, I have a focus on the career development of my team members to ensure they are prepared for whatever comes next for them and providing opportunities that match their development needs. Outside of that, I have also been trained in the Co-Active certification program, working with individual clients over the last 3 years to help them gain clarity on what they want next in their career and how to create actionable next steps to get there.
Stephen can help with:
Interview Prep
Skill Building
Career Planning
Professional Networking
Resume Review
Personal Branding
Networking Strategy
Job Search Strategies
Work Experience
Senior Manager, Mid-Market Customer Success
Udemy
March 2024 - Present
Hiring Manager
After being selected for this role, I was tasked with interviewing and hiring a team of 9 CSMs to fill out the newly formed Mid-Market segment. To accomplish this, I interviewed 17 internal candidates and led the hiring committee through a panel and presentation round. Once hired, I led the onboarding process as well as building out the strategy and process for managing customers in the segment.
Manager, Commercial Customer Success
Udemy
April 2022 - March 2024
Hiring Manager
Managed a team of 6 CSMs, including 2 that I hired. A main focus of this role was career development for my team, 2 of my team members were promoted to the Enterprise team.
Customer Success Manager
Udemy
December 2019 - April 2022
Enterprise Customer Success Manager
Scout RFP (acquired by Workday)
August 2018 - September 2019
Admissions Committee Experience
Hired as the 3rd CSM and helped to grow the team to 10 CSMs in my time there, serving on interview panel for all 7 roles.
Senior Customer Success Manager
Fond
October 2015 - July 2018
Hiring Manager
In addition to managing the top 10% of the company's existing revenue, I also served as the team lead. That included being on the interview and hiring committee for 5 team members and the hiring manager/manager of one team member.
Education
University of Oregon
BS, Marketing
2009 - 2013
8 Reviews
Overall Rating
5.0
Stephen has helped clients get into these companies: