Stephen M.
5.0
Studied at University of Oregon
Works at Udemy
Available December 2 at 10:30 PM UTC
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Work Experience
Senior Manager, Mid-Market Customer Success
Udemy
March 2024 - Present
Hiring Manager
After being selected for this role, I was tasked with interviewing and hiring a team of 9 CSMs to fill out the newly formed Mid-Market segment. To accomplish this, I interviewed 17 internal candidates and led the hiring committee through a panel and presentation round. Once hired, I led the onboarding process as well as building out the strategy and process for managing customers in the segment.
Manager, Commercial Customer Success
Udemy
April 2022 - March 2024
Hiring Manager
Managed a team of 6 CSMs, including 2 that I hired. A main focus of this role was career development for my team, 2 of my team members were promoted to the Enterprise team.
Customer Success Manager
Udemy
December 2019 - April 2022
Enterprise Customer Success Manager
Scout RFP (acquired by Workday)
August 2018 - September 2019
Admissions Committee Experience
Hired as the 3rd CSM and helped to grow the team to 10 CSMs in my time there, serving on interview panel for all 7 roles.
Senior Customer Success Manager
Fond
October 2015 - July 2018
Hiring Manager
In addition to managing the top 10% of the company's existing revenue, I also served as the team lead. That included being on the interview and hiring committee for 5 team members and the hiring manager/manager of one team member.
Education
University of Oregon
BS, Marketing
2009 - 2013
8 Reviews
Overall Rating
5.0
Stephen has helped clients get into these companies: