Julianne Z.
5.0
Studied at Stanford Graduate School of Business
Works at BigTime Software
Available March 8 at 3:00 PM UTC
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About Julianne
I'm a two-time chief of staff who has navigated the gamut of the role in both Private Equity and Venture Capital backed companies. From managing executives to leading through difficult company events to bringing special projects to life, I've built up a strong CoS toolkit. In my first CoS role, I successfully transitioned from CoS to our VP of Partnerships of Operations in only 9 months. As a Stanford MBA graduate, I served as a leadership coach and helped students to find their management style. I have successfully coached half a dozen individuals, helping them navigate the complexities of the Chief of Staff role and achieve their career goals. Let's connect to explore how I can support your professional journey!
Work Experience
Director of Strategic Programs
BigTime Software
December 2023 - Present
BigTime Software is a Vista Equity backed SaaS company that delivers real-time, metrics-driven time tracking, billing and project management for more than 2,700 professional firms, tracking over $8 billion (USD) worth of billable time each year. Serve as both Chief of Staff to the CEO and support Executive Team in achieving value creation plan including: -Launched and managed Voice of Customer program by training 15 employees to conduct 30+ interviews and running company NPS program; insights directly influenced product roadmap and strategic investments -Partner with CRO to improve sales excellence (e.g., redesigned discovery pitch deck to drive 20% increase in early stage conversion) and escalate areas of risk (e.g., reps off track in quota, pipeline management) -Lead annual operating planning with CFO to build 2025 corporate strategy, product vision, financial plans and OKRs -Work directly with Vista to manage quarterly board meetings including analyzing key trends to measure business health
Search Committee Lead
Women on Boards Project
February 2022 - Present
The Women on Boards Project mission is to increase the number of women serving on boards while also expanding diversity. We have placed 50+ women into board seats since 2020. I lead the Search Committee which is focused on placing female executives in open board positions. We work with VCs and founders to determine their board director profile and then recommend top candidates. I have lead searches with clients including Gauge Capital, Marquee Ventures and Lawry's.
Special Projects
DoorDash
September 2023 - November 2023
Served as a contractor at DoorDash within their Customer Experience organization, reporting directly to the VP of CX. I worked on special projects from fraud process improvements to strategic planning.
VP of Partnerships & Operations
Caroo
July 2022 - July 2023
Led team of 5 across partnerships, customer care, merchandising and operations to improve end to end customer experience -Design new vision for Caroo’s partnership ecosystem to scale program to 100+ partners while reducing spend by 65% -Lead go-to-market launches from new platform features (e.g., memberships, holiday campaigns) to conference planning to new product testing -Manage original $2M ARR Caroo business from procurement to customer issue resolution to process improvement
Chief of Staff to CEO
Caroo
October 2021 - August 2022
Caroo is the employee engagement platform that’s transforming the way companies connect with their employees. -Served as Chief of Staff and thought partner to C-suite to drive strategic planning and set long-term vision, while operating day to day business. -Managed executive reporting, strategic planning, revenue tracking, company-wide communications and off-site planning -Optimized processes across organization including optimizing processes for custom curation business to achieve a 25% increase in gross margin, setting up purchase order processing and cutting end to end product launches from 2 months to 3 weeks -Conducted cost optimization analysis to cut 15% of OpEx across departments and implement cost controls -Promoted from Chief of Staff to VP of Partnerships and Operations within 9 months
Engagement Manager
Deloitte
May 2021 - October 2021
Hiring Manager
Advise C-suite (CEO, CMO, CSO) of Fortune 100 Consumer Product companies on customer strategy and M&A projects by leading cross-functional teams and interfacing with senior executive clients Recent project experiences -Executed CEO requested evaluation of AI-enabled technology for Fortune 150 company and then led the sell-side process to search for potential buyers and divest technology -Developed a consumer-centric product development lifecycle for a protein shake company including re-designing the Marketing organization with focus on implementing strategy, customer experience (CX) and insights capabilities
Sr Consultant
Deloitte
September 2019 - May 2021
Consistently ranked in top 10% of all Sr. Consultants Project experiences -Served as an integration specialist for a start-up by managing $1B life sciences company; managed a program of 20 workstreams to plan for end-state to execute a seamless Day 1 of 2500 employees -Designed the launch strategy for a $150B quick service restaurant's AI-enabled automated drive thru technology including identifying operational and technology testing requirements
MBA Intern
ZX Ventures
June 2018 - September 2018
I was an MBA intern for the ZXLERATOR Program, where I worked in a team of 4 to vet, prototype and pitch our software idea based on a known customer pain point. We developed a sampling marketplace with an initial prototype that was pitched to the ZX leadership team.
Education
Stanford Graduate School of Business
MBA
2017 - 2019
-Ernest C. Arbuckle Award Winner (one of 400) -2019 LOWkeynote Speaker -Selected as an Arbuckle Leadership Fellow (responsible for leadership coaching), Peer Adviser and Global Study Trip Leader to New Zealand
University of Chicago
BA, Economics and Public Policy
2009 - 2013
7 Reviews
Overall Rating
5.0
Julianne has helped clients get into these schools:
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