Tristram H.

Tristram H.

5.0

Chicago Booth Logo

Studied at Chicago Booth

Boon Health Logo

Works at Boon Health

Available tomorrow at 4:00 PM UTC

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About Tristram

Seasoned exec in high growth start-ups (Turo, Outschool) and ex-Bain consultant. As a coach, I have two goals. First, I've built, run and scaled teams many times over. I've learned the hard way how to run high performing teams. If you're a new manager, director or VP looking to get a take on how to up level team performance, I'm here to help. Second, I've secured jobs at many different start-ups and have a perspective on how you can pick a good start-up to work at, get interviews and get offers. If you're thinking about entering the start-up world or trying to navigate it, I'd love to help.

Why do I coach?

I was a teacher and helped start a run in the first part of my career. I love helping others grow, learn and thrive. I also benefited from coaching myself.

Work Experience

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VP Customer Success, Experience and Operations

Boon Health

2024 - Present

Led early stage customer success and business ops functions

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Board Member

The Open Road Foundation

2021 - Present

The Open Road Foundation is a non-profit advocacy group supporting the development of the peer-to-peer car-sharing industry. This foundation is primarily backed by Turo, which asked me to serve on the board.

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Start Up Specialist

Independent Consultant

2020 - Present

Advise various mobility, risk mgmt, edtech and marketplace start-ups. Mentor at First Round Capital Member of Operators Guild

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Head Of Operations/ COO

Outschool

2020 - 2023

Outschool is a VC-backed marketplace for live online classes. The company scaled 20X+ during my time there and raised $200M+ during multiple funding rounds: Series B, C, D from Lightspeed, Coatue and Tiger Global. I oversaw many functions: customer operations, supply growth, international go-to-market, performance marketing, company planning, business development, support and trust & safety.

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Vice President of Operations

Turo

2015 - 2020

Turo is a VC-backed, pre-IPO start-up. During my tenure, Turo grew 30X+ and raised a series C, D, E from Kleiner Perkins, IAC, Daimler, Liberty Mutual and others. I oversaw many functions including customer support, claims, trust & safety, risk management, insurance, reporting to the CEO. Scope included overseeing ~$75M+ in spend, 120+ employees, 400+ outsourced agents across 3 continents, 15+ vendors.

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Managing Director

Intrax

2014 - 2015

Ran a business unit (chain of english language schools) with a $15M P&L, which got acquired

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Case Team Leader

Bain & Company

2011 - 2014

Education

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Chicago Booth

Master of Business Administration (M.B.A.), Finance, Entrepreneurship, Strategy

Grade: Graduated With Honors

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Harvard Business School

A.B., Social Studies

Grade: Graduated Magna Cum Laude

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Tristram H.

Tristram H.

5.0

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