Senior US Operations Manager

Area Manager

• Took over during a transformative time in the NYC and White Plains market, shared a compelling vision for future growth resulting in improved talent retention. • Hosted career day for all assistant coaches at Soho office, providing feedback and coaching sessions leading to internal promotions. • Led my team through monthly talent assessments identifying staffing and hiring needs. • Collaborating with enterprise recruiting team to create hourly hiring plan. Instituted quarterly hiring events for Area. • Set clear verification framework around NYC labor scheduling, immediately impacting team member experience & positive morale and business by increasing put-through rate and unlocking peak productivity. • Instituted effective communication channels and validation checkpoints to ensure safety & security for all restaurants and successful product launches. • EcoSure scores at 95 YTD, and completion of required Food Safety disciplines by ensuring a healthy training culture • Immediately owned the lifecycle of a highly diverse team of coaches, resulting in succession for FY 2024 with 2 internal promotions to Head Coach and Area Leader. Cross-Cultural Communication Skills, Leadership and +5 skills

Director of Operations

• Provided framework for organization that enabled pro-active fiscal planning. • Established working relationships with CEO/Owners and built trust allowing for natural exchange of ideas •. Led a double-digit same store sales YOY comp of 25- 30% during Q2, Q3 consecutively. • Collaborated with HR employee success manager to set a monthly people planning process unlocking succession planning. • Identified Top performers and immediately addressed underperformance to clear the path for a successful spring and summer seasons. • Developed an accelerated Shift Leader training curriculum, which helped close the talent gap across portfolio at a much faster rate. 6weeks to 4weeks. • Established goals in partnership with Finance, Director, considered local community profiles across NYC portfolio. • Planned successful Latte Art Throw down championship with several 3rd party sponsors. • Created a format for store plans of action, unlocking clear priorities. This allowed for alignment on most critical work and role clarity as results were achieved. • Continuously prioritized reviewing P&L, KPIs – including labor, food sales, profit margins, top/bottom performing coffee shops. New Business Development, Public Speaking and +10 skills - Hiring manager and talent development expert

Associate Recruiter, Talent Acquisition – Sports

• Regional recruiter Time Limited Assignment (September 2021 to March 2022) • Business partner to RD and 8 District Managers across the Northeast states: MA, NY, NH, ME, VT • Strategic Talent Management support for 120 stores across the Northeast. • Created Virtual workshops to support career advancement for internal clients. • Organized volunteer events during global month of good to support peer recruiters engagement. • Partnered with HR and regional leadership teams to facilitate workshops for District Managers in Boston, MA. • Executed full cycle recruitment, resulting in over 100+ hires and filled requisitions during FY2023. Top 2 in entire region. • Built relationships with cross-functional teams, including Sourcing, Social Responsibility Team, Diversity & Inclusion and Compensation teams within our global enterprise. • National Planning Committee for LatinX ERG “Hora del Cafe” after a competitive selection process across enterprise. Led cross functional communication for National Chairs across the U.S. in preparation for Hispanic Heritage Month 2023 including coordinating hybrid events. Public Speaking, Human Resources Information Systems (HRIS) and +6 skills

District Manager

Market leader for 15+ Multi unit portfolio of stores across Central and North Shore Nassau County, Long Island at 400 partner workforce size. People Development, Human Resources Information Systems (HRIS) and +3 skills