Gina M.

Gina M.

5.0

Head of Customer Ops | Ex-Oliver Wyman | Boost Your Client Satisfaction

University of Pennsylvania Logo

Studied at University of Pennsylvania

MAJORITY Logo

Works at MAJORITY

Hiring Manager

Available Wednesday at 5:00 PM UTC

Questions? Start chatting with this coach before you get started.

Gina’s Customer Support Qualifications

Experience level: Director

Gina has helped clients get into these comapnies:

Hi, I'm Gina! With a robust background in customer operations and business strategy, I currently lead customer operations at Majority, driving operational excellence and enhancing client satisfaction. Previously, I established the Business Operations function at Marco and served as Chief of Staff, where I tackled key organizational challenges. My experience as a Management Consultant at Oliver Wyman further honed my skills in quantitative and qualitative analysis. I am passionate about helping others excel in customer support roles, having hired and growth customer operations personnel and teams, and am here to guide you through every step of your career journey. Reach out to start transforming your customer support career today!

Gina can help with:

Interview Prep

Skill Building

LinkedIn Review

Issue Resolution

Cover Letters

Resume Review

Networking Strategy

Customer Feedback Analysis

Salary Negotiation

Customer Satisfaction

Gina also coaches for College, Career Development, Leadership Development, Business Strategy & Operations, and Human Resources. View all.

About Gina

Hi, I'm Gina! I'm from Athens, Greece, and I live in Miami. I graduated from the University of Pennsylvania with a Bachelor's degree in Mathematics and Gender, Sexuality, & Women's Studies. I have professional experience in investment banking at Morgan Stanley, management consulting at Oliver Wyman, and business operations & strategy at high-growth startups. With years of experience navigating and excelling in competitive environments, as well as a deep understanding of what top programs and employers seek, I am passionate about helping aspiring students and professionals embark on the next step in their journey by crafting authentic and compelling applications and building successful careers. Whether you’re applying for a top-tier university or seeking guidance on career transitions or startup operations, I provide personalized coaching to unlock your full potential. Let's do a complimentary intro call to discuss your goals -- just message me and we can find a time together. I look forward to meeting you soon!

Work Experience

MAJORITY Logo

Head of Customer Operations

MAJORITY

January 2024 - Present

Hiring Manager

Lead all customer support functions to drive operational excellence, enhance client satisfaction, and foster culturally competent service

Marco Logo

Head of Business Operations

Marco

January 2023 - December 2023

Hiring Manager

Stood up new Business Operations function to ensure cross-functional efficiency and solve Marco's key challenges

Marco Logo

Chief of Staff

Marco

September 2021 - January 2023

Hiring Manager

Proactively discerned, prioritized, and tackled risks and opportunities for the organization on behalf of the COO

Oliver Wyman Logo

Management Consultant

Oliver Wyman

September 2018 - August 2021

Admissions Committee Experience

Performed quantitative and qualitative analyses in org effectiveness, corporate finance, strategy, and post-merger integration projects.

University of Pennsylvania Logo

Undergraduate Teaching Assistant

University of Pennsylvania

August 2017 - December 2017

Organized lectures involving active, group-based learning exercises for Calculus I

Morgan Stanley Logo

Technology Investment Banking Analyst

Morgan Stanley

June 2017 - August 2017

Conducted industry research and valuation analyses for IPO, M&A, and private transactions for tech companies; received full-time offer

Gina was also given offers to work at

  • UBS Logo

    UBS

Education

University of Pennsylvania Logo

University of Pennsylvania

Bachelor’s Degree, Mathematics

2014 - 2018

Activities and societies: National Society of Collegiate Scholars, Penn Actuarial Society, Penn Mathematics Society, Wharton Women, Penn for Hillary, West Philly Tutoring Project, "12-Plus" Tutoring Club, Kappa Alpha Theta Sorority Minor in Gender, Sexuality, and Women's Studies

Miami Country Day School Logo

Miami Country Day School

High School, Valedictorian

2001 - 2014

Activities and societies: "Early Bird" Orchestra, Varsity Soccer, Varsity Volleyball, Varsity Cross Country, Anchor Community Service Club, Girl Up, Multicultural Society, Community Learning Partnership, National Honor Society, Excalibur Science Honor Society, Mu Alpha Theta Math Honor Society, History Honor Society, Spanish Honor Society, English Honor Society

10 Reviews

Overall Rating

5.0


Gina has helped clients get into these schools:


Gina has helped clients get into these comapnies:

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Gina M.

Gina M.

5.0

 
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