Gina M.
5.0
Head of Customer Ops | Ex-Oliver Wyman | Boost Your Client Satisfaction
Studied at University of Pennsylvania
Works at MAJORITY
Hiring Manager
Available tomorrow at 10:30 PM UTC
Usually responds within 14 hours
Questions? Start chatting with this coach before you get started.
Gina’s Customer Support Qualifications
Experience level: Director
Gina has helped clients get into these companies:
Hi, I'm Gina! With a robust background in customer operations and business strategy, I currently lead customer operations at Majority, driving operational excellence and enhancing client satisfaction. Previously, I established the Business Operations function at Marco and served as Chief of Staff, where I tackled key organizational challenges. My experience as a Management Consultant at Oliver Wyman further honed my skills in quantitative and qualitative analysis. I am passionate about helping others excel in customer support roles, having hired and growth customer operations personnel and teams, and am here to guide you through every step of your career journey. Reach out to start transforming your customer support career today!
Gina can help with:
Interview Prep
Skill Building
LinkedIn Review
Issue Resolution
Cover Letters
Resume Review
Networking Strategy
Customer Feedback Analysis
Salary Negotiation
Customer Satisfaction
Gina also coaches for College, Career Development, Business Strategy & Operations, Human Resources, and MBA. View all.
About Gina
Hi, I'm Gina! I'm from Athens, Greece, and I live in Miami. I graduated from the University of Pennsylvania with a Bachelor's degree in Mathematics and Gender, Sexuality, & Women's Studies. I have professional experience in investment banking at Morgan Stanley, management consulting at Oliver Wyman, and business operations & strategy at high-growth startups. With years of experience navigating and excelling in competitive environments, as well as a deep understanding of what top programs and employers seek, I am passionate about helping aspiring students and professionals embark on the next step in their journey by crafting authentic and compelling applications and building successful careers. Whether you’re applying for a top-tier university or seeking guidance on career transitions or startup operations, I provide personalized coaching to unlock your full potential. Let's do a complimentary intro call to discuss your goals -- just message me and we can find a time together. I look forward to meeting you soon!
Work Experience
Head of Customer Operations
MAJORITY
January 2024 - Present
Hiring Manager
Lead all customer support functions to drive operational excellence, enhance client satisfaction, and foster culturally competent service
Head of Business Operations
Marco
January 2023 - December 2023
Hiring Manager
Stood up new Business Operations function to ensure cross-functional efficiency and solve Marco's key challenges
Chief of Staff
Marco
September 2021 - January 2023
Hiring Manager
Proactively discerned, prioritized, and tackled risks and opportunities for the organization on behalf of the COO
Management Consultant
Oliver Wyman
September 2018 - August 2021
Admissions Committee Experience
Performed quantitative and qualitative analyses in org effectiveness, corporate finance, strategy, and post-merger integration projects.
Undergraduate Teaching Assistant
University of Pennsylvania
August 2017 - December 2017
Organized lectures involving active, group-based learning exercises for Calculus I
Technology Investment Banking Analyst
Morgan Stanley
June 2017 - August 2017
Conducted industry research and valuation analyses for IPO, M&A, and private transactions for tech companies; received full-time offer
Gina was also given offers to work at
UBS
Education
University of Pennsylvania
Bachelor’s Degree, Mathematics
2014 - 2018
Activities and societies: National Society of Collegiate Scholars, Penn Actuarial Society, Penn Mathematics Society, Wharton Women, Penn for Hillary, West Philly Tutoring Project, "12-Plus" Tutoring Club, Kappa Alpha Theta Sorority Minor in Gender, Sexuality, and Women's Studies
Miami Country Day School
High School, Valedictorian
2001 - 2014
Activities and societies: "Early Bird" Orchestra, Varsity Soccer, Varsity Volleyball, Varsity Cross Country, Anchor Community Service Club, Girl Up, Multicultural Society, Community Learning Partnership, National Honor Society, Excalibur Science Honor Society, Mu Alpha Theta Math Honor Society, History Honor Society, Spanish Honor Society, English Honor Society
16 Reviews
Overall Rating
5.0
Gina has helped clients get into these schools:
Gina has helped clients get into these companies: