Refund Policy

Leland is a coaching marketplace that connects customers with independent coaches who can help them achieve their goals through 1:1 coaching, classes, and content. Because there are different modes of delivering coaching, the refund policy varies by type of service purchased.

For any inquiries regarding our refund policy, please submit a support request here.

Expiration Terms

Expiration terms dictate the timeframe within which clients must utilize the coaching services they have purchased. You can view the applicable refund policy and expiration terms during checkout. After purchasing, these details will also be accessible in your order history. Please note that refunds will not be processed for expired services.

Leland Experience Guarantee

We created the Leland Experience Guarantee to provide you with the confidence and peace of mind when booking a Leland coach. This guarantee comprises three pillars: top-quality coaches, first hour satisfaction, and ongoing support. You can read more here.

One-on-One Coaching Refund Policy

Our standard refund policy for non-subscription one-on-one coaching services, including a la carte hours and packages, allows for a refund within 14 days from the date of purchase. Below is an outline of how refunds are processed:

1. Within 14 Days: If a refund is requested within the 14-day period, clients may choose to receive a refund to their original payment method or opt for Leland coaching credit applicable to any service on the platform.
2. Beyond 14 Days, Within Expiration Terms: If a refund request is made after the 14-day period but within the expiration terms, only Leland coaching credit will be issued.
3. Outside Both 14-Day and Expiration Periods: Refund requests made beyond both the 14-day refund period and the expiration terms will not be eligible for any refund.

For partially used services, refunds will be prorated based on the coach’s hourly rate at time of purchase rather than the discounted package or bundle rates. Refunds will be processed either to your original payment method or as Leland coaching credit, in accordance with the terms outlined above. Important to note that split-payment fees are non-refundable.

Coaching Membership Subscription Refund Policy

Refunds for coaching membership subscriptions are available up until the start of your first coaching session or within 48 hours of the charge for subsequent months. For questions about your coaching subscription, please submit a support request here.

Leland+ Refund Policy

Refunds for Leland+ subscriptions are available before the initial access is granted in the first month or within 48 hours of the charge for subsequent months. For questions about your Leland+ subscription, please please submit a support request here.

Bootcamp Refund Policy

Full refunds for bootcamps are available up until the start of the first session. No refunds will be issued once the bootcamp has begun.

Classes Refund Policy

Unfortunately, due to the limited availability of class spots, we do not offer refunds for classes at this time.

Outcomes

Achieving specific career goals, test scores, or admission to top schools involves factors beyond our, your, and/or your coach’s control. While working with a coach greatly increases your chances of success, we cannot guarantee your desired outcome. We do not provide refunds based on results or outcomes.

FAQs

Q: Can I switch coaches and transfer my unused hours to a new coach?
A: Coach switching for packages ≥ 10 hours is only allowed in the first two weeks of the coaching engagement. The two week period starts when you are officially matched with your coach. If you’re not satisfied with your current coach, please submit a support request here to discuss your situation.

Q: What happens if my coach becomes unavailable during my coaching term?
A: If your coach becomes unavailable during your coaching term, please submit a support request here. We will work with you to find an alternative coach.

Q: Are there any exceptions to the no-refund policy for classes?
A: Exceptions to the no-refund policy for classes are made only in rare and extenuating circumstances, such as technical issues that prevent access to the service or a significant change in the class curriculum. In such cases, please submit a support request here with a detailed explanation of the issue so we can assess your case and provide an appropriate solution.

Still Have Questions?

Feel free to submit a support request here.